Phone call
English |
|
| Trainee: | Hello. Boss Computers. Can I help you? |
| Woman: | This is Canny Software. We were expecting a parcel from you. |
| Trainee: | That parcel was posted yesterday. |
| Woman: | We have no record of receiving it. |
| Trainee: | The parcel was sent by registered post. We have a record of posting. |
| Woman: | Hold on, a moment please, I will check that out. |
| Woman: | Hello, I owe you an apology, the parcel was signed for on arrival here but I was not informed. |
| Trainee: | That is okay. I am glad you received it. |
| Woman: | Thank you for your courtesy. Goodbye. |
English |
|
| Trainee: | Hello, Boss Computers. Can I help you? |
| Brian Murphy: | Please put me through to the manager. |
| Trainee: | He is not here at the moment. Can I take a message? |
| Brian Murphy: | Yes. I was to meet him tomorrow at 2.30. Please tell him I will meet him tomorrow in his office at 3.30 and to confirm that that is okay. He has my number. |
| Trainee: | Can I have your name please? |
| Brian Murphy: | Murphy, Brian Murphy. |
| Trainee: | Can you spell that please? |
| Brian Murphy: | B-r-i-a-n M-u-r-p-h-y. |
| Trainee: | Thank you, Mr. Murphy. I will make sure he gets the message. |
| Brian Murphy: | Please do. It is very important. |